In-store Return/Exchanges Policy

We want you to love your experience with Hikoco and your new Korean skin care and makeup products. On the off chance that you don't, we're here to help!

Please bring your product(s) you wish to return/exchange within 14 days of purchase along with the purchase receipt or e-receipts and our lovely staff will be happy to assist you with your needs. *We will be unable to provide an exchange or a refund if you do not bring the proof of purchase and product(s) to the store. 

  1. Refund/returns are only eligible if the products(s) you purchased are damaged or in bad condition. Kindly contact us for a refund at hi@hikoco.co.nz. 
  2. We do not offer refunds for a change of mind which is why we ask to make your selections carefully. If you have chosen the wrong product, or would like to add more products to your order, please email us to hi@hikoco.co.nz for further assistance. *Returns due to a change of mind will only be granted with a store credit or Koco points. 
  3. We may refuse to refund for an item where the item has been used or damaged and is no longer in an acceptable resellable condition.

*NOTE: Depending on your credit card company, it may take an additional 3-7 business days after your credit is applied for it to post to your account.

Q - What if I get an allergic reaction to your products?

As with any beauty product that is applied to the skin, reactions can occur. But don’t worry! We are here to help :) 

If you are aware that certain ingredients cause allergic reactions, ask for assistance at our store sales assistants, or email us at info@hikoco.co.nz before making an order. You can also check the product descriptions and ingredients list on our website. 

We apologise in advance if our products do give you an allergic reaction. Unfortunately, HIKOCO is not held liable for reactions that you develop and is unable to offer replacement products or refunds. To avoid this from happening, our knowledgeable staff members will always be happy to help and we try our best to consult customers as they tell us what fits their skin type. If making a purchase in store, it is strongly recommended that you test the product on a small area of your skin first if you are unsure. 

*If any skin irritation/reaction occurs, please discontinue use and seek medical advice.

 

Online Return/Exchanges Policy

All of our products are checked for quality before dispatch and while we do try our best to ensure that the products are delivered to you in perfect condition, the product may be damaged during transit. If this happens, please send us an email at shipping@hikoco.co.nz within 14 days, along with your order number, full name and an image of the damaged product(s) for us to help you promptly. 

Once approved, we will then give you options to choose from the following:

  • If you would like to proceed with a refund, depending on your credit card company, it may take an additional 3-7 business days after your credit is applied for it to be posted to your account. 
  • If you would like the same products, let us know in your email and we will arrange a return label to send us back the damaged product(s). 

* NOTE: Return shipping charges are responsibility of the purchaser. Shipping and handling charges are not refunded.


Sale Policy

Please choose carefully as refunds are NOT provided where you have simply changed your mind or made a wrong selection.

*This offer cannot be combined with any other offers including the following:

  • Complimentary 5% off coupon with subscribing newsletter.
  • Free samples and other free gift will NOT be given with any purchase during the sale period.
  • Sale items may not be returned or exchanged UNLESS faulty.
  • Your store point will NOT be accumulated during sale period and points cannot be redeemed during sale period.
  • Reserve or collecting requests will NOT be available during sale period.

 

Additional non-returnable items

  • Gift cards
  • Health and personal care items such as contact lenses
  • Products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

If you have any enquiries please contact us via info@hikoco.co.nz or hi@hikoco.co.nz

 

HIKOCO reserves the right to change our policies without prior notice.