Shipping and Postage

Your order will be delivered in 1-3 business days, depending on where you are located. While we make our best efforts, we can not guarantee overnight delivery if there are delays with Courier Post. It may also take a little longer for addresses in rural areas. Please ensure you choose a delivery address where someone will be available to sign for your parcel (Signature Required).

We will process your order as soon as possible within standard business hours. Please note that stated delivery time is estimated for within business hours, and does not include any time for processing your order. We will email you a confirmation once your order has been shipped, which will include a link to your tracking page.

When checking out please supply us with a physical address, such as a workplace, where there will be someone present to sign for your item between the delivery hours of 9am - 5pm weekdays.

We take no responsibility for charges or delays incurred at receiver's end as this can vary depending on the rules of customs in each country.

All stock is located in our Auckland warehouse. All orders are bubble wrapped for protection.

NZ Signature Required

We no longer charge extra for Signature Required parcels and this is our preferred option to ensure your parcel reaches you safely.

Non-Signature parcels are sent at the buyers risk, so please make sure that your Courier has a safe place to leave your parcel if you will not be home to receive it. Regrettably, neither Hikoco nor Courier Post are able to refund or replace items that have been lost, damaged or stolen after being successfully delivered to your property.

We use Courier Post couriers to deliver all our parcels. If you have any questions about delivery, please contact Courier Post directly as they can help you best once your parcel has been dispatched from our warehouse.

International Shipping 

HIKOCO is currently available in New Zealand and Australia. For international orders to Australia, your order will be delivered in 3-5 business days or more, depending on where you are located. Once again, although we may try our best to have your parcels delivered asap, it might take a little longer for rural addresses.

To track your Australian orders, you will have to use Australian Post tracking system rather than the local NZ tracking. If you have any inquiries about the delivery, please contact Australian Post directly as they can help you best once your parcel has been dispatched from our warehouse.

Shipping Fees

Our shipping fees are fixed nationally, except in the case of rural orders. The fees are as follows:

 New Zealand

Non-Rural

$6.00 NZD

 

Rural

$9.00 NZD

Rural

(Over $50 Purchase)

$3.00 NZD

Express Tonight (Aucklnad ONLY)

$15.00 NZD

Express Tonight (Aucklnad ONLY)

(Over $50 Purchase)

$9.00 NZD

Australia

$20.00 NZD

Free Shipping

We are happy to offer free shipping on all orders of $50 or more (New Zealand), $150 or more (to Australia)! To qualify, you'll need to reach $50 or $150 AFTER all discounts have been applied.

If you are not seeing the free shipping option available and your order meets the above criteria, try refreshing your browser's cookies or restarting the browser to unlock the free shipping option.

Eco-Friendly Shipping [$1]

Get your products delivered in paper wrapping, recycled plastic satchels, or paper boxes.

Evening Express Delivery [NZ Post Express Tonight]

Have your item delivered locally within Auckland between 6pm - 9pm on the same day by ordering before 2pm.

If you are ordering on a business day and before the cutoff time. Your items will arrive the same day you place your order.

If you are ordering after the cutoff time or on a weekend or public holiday, and your items will be shipped on the next business day and arrive that evening.

*Evening Express Delivery are not available for business addresses, or PO Box/Parcel Collect addresses, as these are typically not open between 6pm to 9pm.

*There will be delays in delivery if any items are not in stock at our warehouse.

Evening Express Delivery Area Map; Auckland



If you have any enquiries please contact us via info@hikoco.co.nz.